+91 96558 14047 (India)
+65 8237 9397 (Singapore)
+27 11 886 1707 (South Africa)
+61 8 4634 1736 (Australia)
+44 (0) 208 123 3459 (UK)
+1 315 532 7622 (USA)
Email: [email protected]
For us at Neutrinos (collectively, “Neutrinos,” “We,” and “Us”), your privacy is of utmost importance. This page explains what data and information We collect, how and why We collect it, and how We store, use, disclose, and keep information about you / your interactions with us secure. These interactions include: when you use our websites, when you register or attend any event organized by Neutrinos, at webinars and trade shows, sales / marketing activities, when you download an e-book / report / other digital assets, when you register and participate in our online community (using our forums or online training), you reply to a Neutrinos survey, and/or if you use the Neutrinos platform, any of our products and/or services, including any trial version (collectively the “Services”) in any manner.
Neutrinos is a software and services company that provides hpaPaaS technology to help enterprises rapidly build mobile and web applications. Headquartered in Singapore, Neutrinos has its offices in South Africa and India. To know more about Neutrinos, Contact Us.
Neutrinos collects your data to provide better services to you. We gather:
When you are asked to provide personal data, you may decline. However, if you choose not to provide data that is necessary for us to provide our Services, you may not be able to use those Services.
The data We collect depends on the consent you’ve provided and on the context of your interactions with Neutrinos, the choices you make, including your privacy settings, and the Services you use. The data We collect can include the following:
We also collect information you provide to Us when you contact Us about the Services and the content of messages you send to Us, including feedback requested, product reviews you write, or questions and information you provide for customer support. When you contact Us, such as for customer support, phone conversations, or chat sessions with Our representatives may be monitored and recorded.
Where you have provided consent or requested a service of access to an App, We may use your information to:
With regard to your information that is collected and/or processed by Neutrinos, you may exercise the following rights:
We may share Your information with other companies in order to work with them, including subsidiaries and affiliates of Neutrinos corporate group. For example, Neutrinos may need to share your information with other companies within the Neutrinos corporate family for customer support, marketing, technical operations, and account management purposes.
We may pass your information to our third-party service providers such as Neutrinos Partners, for the purposes of completing tasks and providing Services to You on Our behalf (for example to provide you with a demo of Neutrinos, to provide You training on Neutrinos, to develop software applications on Neutrinos). However, when We use third-party service providers, We disclose only the personal information that is necessary to deliver the Service and We have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes unless you have provided Your consent or requested Us to do so, or We are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Neutrinos does not share Your collected information with business partners, unless: (1) You specifically opt-in to such sharing via an event registration form; or (2) You attend an Neutrinos event and allow Neutrinos or any of its business partners to scan your attendee badge. If You do not wish for Your information to be shared in this manner, You may choose not to opt-in via event registration forms and elect not to have Your badge scanned at Neutrinos events. If You choose to share Your information with business partners in the manners described above, Your information will be subject to the business partners’ respective privacy statements.
Neutrinos will disclose personal information where required by law or legal process, for the administration of justice, to protect your vital interest, for investigations by law enforcement or regulatory bodies, to protect and defend Neutrinos property and legal rights, to protect the personal safety of Neutrinos website or (mobile) app users, or by order of a valid injunction from a court or law enforcement agency.
Unless described in this Statement, Neutrinos does not share, sell, rent, or trade any information with third parties for their promotional purposes.
You have a choice about whether you wish to receive information from Us. If you want to receive direct marketing communications from us about the Services and any of our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which We collect your information.
We will not contact you for marketing purposes by email or text message unless you have given your prior consent. You can change your preferences at any time.
Neutrinos provides blogs or chat rooms on the Neutrinos website. Any personal information You choose to submit in such a forum may be read, collected, or used by others who visit those forums, and may be used to send you unsolicited messages. Neutrinos is not responsible for the personal information you choose to submit in those forums
Neutrinos posts a list of customers and testimonials on Neutrinos website that shows information such as customer names and titles. Neutrinos obtains the consent of each customer prior to posting any information on such a list or posting testimonials.
At Neutrinos, We believe that you have a right to understand how We protect your applications and data.
We use appropriate technical, organizational and administrative security measures to protect the data supplied by You and managed by Us against loss, misuse, unauthorized access, disclosure, alteration, and destruction. Our security measures are continually improved in line with technological developments. Unfortunately, and despite all our efforts, no company or service can be guaranteed to be 100% secure.
Even considering Neutrinos security endeavours, Our users also play an important role regarding the security of their personal data. The security measures applied on your assets or the assets of Your company, as well as your behavior when using these assets are crucial for maintaining personal data secure. Actions such as defining a weak password to access Our services, not locking your laptop or mobile device when you left it unattended, or using public assets to login on Our website, all pose a risk. This way, We ask you to take all the necessary precautions in order to avoid security breaches.
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
Our website may contain links to other websites run by other organizations. This Statement applies only to our website‚ so We encourage You to read the privacy statements on the other websites You visit. We cannot be responsible for the privacy policies and practices of other sites even if You access them using links from our website.
In addition, if you linked to Our website from a third-party site, We cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the Statement of that third-party site.
We protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide Us with personal information.
We are a global group of companies and We have databases in different countries, some of which are operated by the local Neutrinos company, and some of which are operated by third parties on behalf of the local Neutrinos company. We may transfer Your data to one of the Neutrinos databases outside Your country of domicile, potentially including countries which may not require an adequate level of protection for your personal data compared with that provided in your country. For instance, if You use our Services while you are outside the European Union (EU) region, your information may be transferred outside the EU in order to provide you with those Services.
We ensure there are adequate safeguards in place when transferring Your data outside Your country and the EU, including by relying on Privacy Shield, Model Clauses, or other lawful mechanisms or otherwise that the transfer only occurs where permitted by applicable law, with the aim of ensuring that your privacy rights continue to be protected as outlined in this Statement
We use Segment services which may be used to improve our website experience and usability. It collects information such as mouse clicks, mouse movements, page scrolling, and any text keyed into website forms, for aggregated and statistical reporting. This service is only in the Neutrinos website and for internal use only.
We will keep your personal information for two years from your last interaction with us, such as the date your account was deleted, your last order, the last time you used one of our apps, or in some other way contacted or interacted, unless a longer or shorter retention period is required by law, is necessary in the course of legal proceedings, or is otherwise needed for a particular purpose under applicable law.
For the purposes of provide you with access to Apps in order to obtain information of our events, We will retain your data up to 3 months after the App is disabled.
The following are examples of how Neutrinos might keep your personal information for as long as necessary for a particular purpose:
In general, We will hold Your personal information on Our systems for as long as is necessary for the relevant Service, or as long as is set out in any relevant contract you hold with Us and for a reasonable period of time afterward, for instance to pursue Our legitimate business interests, conduct audits, comply with Our legal obligations, resolve disputes, and enforce our agreements. We review our retention periods for personal information on a regular basis.
If you have registered for an account with Neutrinos, you may generally update your user settings, profile and, organization’s settings by logging into the Neutrinos website or into the applicable Service with your username and password and editing your settings or profile. To update your information, discontinue your account, and/or request return or deletion of your data associated with your account, please contact [email protected] For other requests to access, correct, modify or delete your personal information, please contact [email protected]
We will respond to your requests without undue delay, but within one month. If permitted under applicable legislation, Neutrinos may extend the response period with two further months if such is necessary due to the complexity and number of requests. Neutrinos will notify you of any extension and the reason thereof. If Neutrinos denies your request, We shall inform you on the reasons for such a denial.
If information about you is processed by Neutrinos on behalf of one of our customers, We will forward Your request to the relevant customer. We will inform you that We have forwarded your request and provide you with the contact details of the relevant client.
All of our marketing communications contain an easy way to opt out from receiving future messages, such as a link through which you can unsubscribe. If you would like to opt out of receiving Neutrinos marketing messages you may use the unsubscribe link contained in the messages you have received, or alternatively you can contact our Data Protection Officer by E-mail at: [email protected]
Note that if you choose to opt out of receiving marketing messages in the manner explained above, We will continue to process your personal information, in particular to allow us to understand your interests and preferences, but We will stop using your personal information to send you personalized or non-personalized marketing messages. If you would like us to stop such processing in part or in full, We have explained how to do this in the above paragraph.
We keep this Statement under regular review. Neutrinos may amend this Statement. We will notify you of any changes through our Website and/or through a message to you. This Statement was last updated in October, 2018
If you have any questions, comments or requests regarding this Statement or Our processing of your information, please contact:
Data Protection Officer
Neutrinos Engineering Pte Ltd, #07-04,
Woodlands Cl, Primz Bizhub,
Phone: (+65)- 8747- 9797